I have not received an invitation email: If you are serving as a Reference or Reviewer and have not received your invitation email, check your Spam or Junk folder. If you still cannot find your invitation email, reset your password to log in. Password recovery is handled by Blackbaud ID (BBID). See Blackbaud ID for password reset instructions.

If you are signing in with SSO as a Reference, Reviewer, or Donor, go to the Admin and Applicant tab to log in.

I cannot remember my password: Password reset is handled by Blackbaud ID (BBID). If you have forgotten your password, visit Blackbaud ID, select Forgot Password, and enter your email address. You will receive an email with instructions on how to reset your password. It can take up to 20 minutes for the email to be received.

For additional help, visit the Blackbaud ID Password Help page.

My account is locked. If you have made too many unsuccessful attempts to log in, or if you have recently reset your password, your account may be locked. You will need to wait for 20 minutes before your account is automatically unlocked. Please note that a locked account can only be unlocked after this required waiting period.